20% OFF with code SUGARPLUMS + FREE shipping on orders over $150, always!

Shop Policies

Payments

Payment is due in full at the time of purchase, prior to shipping. PayPal, Visa, Mastercard, Discover and American Express, or Cami Monet Gift Cards are accepted.

Shipping

Your purchase will be sent to the address provided at checkout. Please make sure that this address is up to date and correct before submitting your order. You will receive a notification when your order has shipped, along with tracking information.

Shipping times vary, but are approximately 3-5 days for USPS First Class Mail, 2-3 days for USPS Priority Mail in the US and 6-10 days for International USPS Priority (pending customs). For International orders shipped via First Class Mail shipping times can be up to 3 weeks. 

Processing Time

The shipping method selected at checkout dictates the method that your order will be shipped. Please note this is separate from our production time, which is the time to create and pack up your order. Our processing time is approximately 3-5 business days, depending on order volume. Orders are shipped in the order they are received. If you need something sooner, simply email us, and we will move it up in our order queue to accommodate your timeline. (We love to help in a pinch!!) 

Let's talk about the mail speed now! Typically First Class takes 3-5 business days, Priority takes 2-3, and Priority Express takes 1-2, depending on where you are in country. (And of course, we have international options too!) Of course, I wish I could hand-deliver each and every item to you, but once it leaves my studio, it is in the hands of the good folks at the USPS, and I have no control over shipping time, nor can I guarantee the arrival time of any package.

Mugs will ship separately from any additional items in your order. You will receive separate tracking emails for each shipment. You will only be charged for the shipping fee quoted during checkout.

If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

International Shipping

Custom Fees & Duties

Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries.

Shipping Times

In order to offer affordable international shipping prices, most international orders are shipped via First Class Mail International. Please keep in mind orders can take up to 3 weeks to arrive. We also offer Express International Shipping as well to accommodate quicker timelines. Because of the nature of international shipping, all sales are final, and we are unable to send replacements due to lost packages, delayed transit or items queued in customs. 

Of course, I wish I could hand-deliver each and every item to you, but once it leaves my studio, it is in the hands of the good folks of the mail systems, and I have no control over shipping time, nor can I guarantee the arrival time of any package.

Returns & Refunds

Claims for missing items, wrong items or items damaged in transit must be received within 48 hours of receipt of merchandise. The items will be exchanged and/or a replacement sent if there has been proof of delivery from the mail carrier. Items with a delayed delivery or still in transit will not be resent.

If at any time there is a problem or you are unsatisfied with your purchase, please contact us to resolve the issue within 48 hours of receiving your items. We strive to make every customer happy and your satisfaction is extremely important to us. Once you have contacted us, we can process your return. Upon delivery of the undamaged and unopened item back to us, we will process a refund for the product. Shipping is non-refundable, and any return shipping costs will be the responsibility of the customer. A shipping label will not be provided.

Extended Use and Copyright Ownership

All custom designs created by Cami Monet are owned by Cami Monet. This includes crests, custom orders, stationery artwork, motifs, patterns, illustrations, design elements, pet portraits and calligraphy.

Cami Monet all copyrights in any and all work(s) created or produced pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, are expressly and solely owned by Cami Monet and may be used in the reasonable course of Cami Monet’s business. Cami Monet has the right to also use any portion of the work for portfolio or marketing purposes. 

By making a purchase at www.camimonet.com, you agree to these terms and conditions.